COVID-19 Service Update

Updated 6/01/21

Our office is now open.

Although COVID restrictions have been lifted, by customer request we will continue to wear PPE and take safety precautions.

Updated 12/01/20

Office is now closed to visitors due to increase in COVID cases. We still have a mail drop slot in the front door that can be used if needed. Thank you!

Updated 4/22/20

In order to help with social distancing – ALL DELIVERY TICKETS ARE BEING LEFT AT THE FILL PIPE! (in a plastic bag)

Updated 3/19/20

Per the Governor’s emergency orders FSI is declared as an ESSENTIAL Business and is OPEN for service in all capacities

Effective immediately our offices will be closed to visitors. We do not anticipate any disruption to our delivery or servicing. Please continue to call us 413-532-3500 or contact us online.

Dear Valued Customer,

COVID-19 is disrupting our lives in many ways. We have been closely following the guidance given by the CDC and by state and federal authorities. Our highest priority is the health and safety of our customers and our employees.

What we are doing for your benefit

We have told our employees not to come to work if they feel sick or if anyone in their household has a fever.

We’ve instructed all of our technicians and drivers to take extra precautions when coming into contact with customers in their homes or businesses. They have also been told to keep a safe distance from customers. We want to err on the side of caution, even if it feels awkward at times (like no handshakes).

We are prepared to work remotely and handle our normal business operations from home in the event that we close our offices.

What you can do for our employees

If you have a service call scheduled and someone in your home is sick, please alert us. This also applies if you have come in close contact recently with someone who has tested positive. We can easily reschedule your call.

Keep a safe distance away (six to eight feet) after letting one of our people into your home. We know this will feel awkward, but it is the recommended strategy for mitigating the spread of the virus. You can also arrange to leave a key if you do not want to be at home. If you have a separate entrance to your basement, we can use that.

Effective immediately our offices will be closed to visitors. We do not anticipate any disruption to our delivery or service. If you normally come by the office to pay your bill in person, please call us, we can assist you in setting up an automatic credit card payment or alternative payment methods.

Make sure we have your cell phone number and email address so that we have multiple ways to contact you in case we urgently need to reach you. This is a fluid situation, and we are in uncharted waters. We will update this page if the situation warrants it.

Important website pages for you to access online:

Contact Us Request Service (or Delivery) My Account/Pay Online

We look forward to the time when all this will be unnecessary. Until then, be safe.

Your Team at FSi Oil and Propane